Shipping policy
Last updated: June 2026
Thank you for shopping with Wixlo. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed after 12:00 PM PST may be processed the following business day.
Shipping Times
We ship all orders from our US warehouse. Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| United States | 3–7 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of World | 10–21 business days |
These are estimates only. Delays may occur due to carrier issues, customs clearance, or unforeseen circumstances outside our control.
Shipping Costs
- United States: Free standard shipping on all orders
- International: Calculated at checkout based on destination and order weight
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your order at any time via our Track Order page at www.wixlo.shop/track-order.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at contact@wixlo.shop. We will investigate with the carrier and resolve the issue as quickly as possible.
Customs & Import Duties (International Orders)
International customers may be subject to customs fees, import duties, or taxes upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Wixlo has no control over these charges and cannot predict their amount.